Returns & Refunds

Effective September 8, 2026

If an order needs attention, begin by emailing [email protected]. Include the order number, the item involved and a clear description of the request.

Items with a problem

Tell us if an item is faulty, damaged on arrival, different from its description or different from what you ordered. We will assess the circumstances and explain the available remedy under the law that applies to the purchase. Depending on the issue, this may involve replacement, repair, refund or another legally required solution.

Requests for an unwanted item

For a change-of-mind request, contact us before sending the product. Eligibility may depend on the item, its condition, any seal or packaging, the circumstances of the purchase and the return terms communicated with the order. Some used, personalised or hygiene-sensitive goods may not qualify for a voluntary return. These conditions do not remove legal rights relating to faulty, unsafe or misdescribed goods.

Before mailing anything

Wait for return instructions from our support team. If a physical return is required, we will provide the correct destination and explain the next steps. A sender address shown on packaging and the business contact address on our website are not automatically approved return locations.

Keep any return receipt or tracking record until the request is resolved. For an eligible non-quality or change-of-mind return, the customer is responsible for return-shipping cost. If an item is faulty, damaged on arrival, misdescribed or incorrect, we will provide the legally required remedy and explain any return-shipping arrangement after review. This allocation does not reduce rights that cannot lawfully be waived.

Refund method

When a refund is approved or legally required, it will ordinarily be issued to the original payment method where possible. The payment provider determines when a completed refund appears in an account. If the original method cannot be used, we will contact you about an appropriate alternative.

Order changes and cancellations

Email us promptly if you would like to correct or cancel an order. We will review its current status. Once preparation or dispatch has progressed, the requested change may no longer be possible and the item may need to follow the applicable return process.

Mandatory consumer protections

This page supplements rights available under applicable law. It does not exclude consumer protections that cannot legally be waived, in the customer’s destination.