FAQ

Which countries can I select for delivery?

Our store is intended for eligible Shopify-supported destinations across Europe and North America, plus China, Hong Kong, Singapore, Japan, Taiwan and South Korea. Exact availability depends on the product and destination. Enter your address at checkout for the current options.

Which currency does the store use?

Prices are displayed in US dollars (USD). Your bank or payment provider may apply its own conversion rate or international fee if your account uses another currency.

How do I know what comes with a product?

Check the product title, description, option selection and “included” information before ordering. Furniture, accessories or decorative items shown in a room image are included only when the product listing states that they are.

Can I ask for more product information?

Yes. Email [email protected] with the product name or page link and the detail you would like to confirm.

When will my order arrive?

Any estimate shown for an order is based on the information available at that time and may be affected by destination processing, customs, carriers, weather or address issues. See our Shipping & Delivery page for more information.

Can I change my delivery address?

Contact us promptly with your order number and the corrected address. We will check the order status, but changes may no longer be possible after dispatch.

Where can I find tracking?

If tracking is available for the shipment, it will be shared through the contact details associated with your order. Carrier scans can take time to appear.

What should I do if something arrives damaged or incorrect?

Email us with your order number, a description of the issue and any useful photographs you have. We will review the matter and explain the appropriate next step.

How do I request a return?

Contact us before mailing the item. For an eligible non-quality or change-of-mind return, the customer pays return shipping. Faulty, damaged, misdescribed or incorrect items are handled according to applicable law after review. Read our Returns & Refunds page for details.

Do you offer subscriptions or automatic renewal?

No. BRUMEWELL does not offer subscription products or automatic-renewal plans.

Where will an approved refund go?

Refunds are ordinarily sent to the original payment method where possible. Your payment provider determines when the amount appears after processing.

How can I contact the store?

Email [email protected]. For an existing purchase, include the order number and the email used at checkout.