Shipping & Delivery

Effective September 8, 2026

This page explains the general delivery process for orders placed through this BRUMEWELL store.

Where we deliver

Our store is intended to serve eligible Shopify-supported destinations across Europe and North America, plus China, Hong Kong, Singapore, Japan, Taiwan and South Korea. Availability can vary by product, carrier and exact destination. Enter a complete delivery address at checkout to confirm whether the selected items can be sent to you.

Shipping charges and currency

For every enabled destination, orders with a product subtotal below USD 36 are charged USD 6 for Standard shipping. Orders with a product subtotal of USD 36 or more receive free Standard shipping. The checkout total is the controlling amount for the order.

All product prices are shown in US dollars (USD). Available delivery charges, applicable taxes collected by the store and the final order total appear during checkout. A card issuer or payment provider may apply its own currency-conversion or international-transaction fee.

For cross-border orders, duties, import taxes or local handling charges may apply unless checkout expressly states that they have been collected. These charges are governed by the destination country and are outside our control.

Arrival estimates

If an estimated dispatch or arrival period is shown for your order, it is provided as an estimate unless it is expressly described as guaranteed. Product availability, destination processing, customs reviews, carrier conditions, weather and address issues can affect timing. If arrival by a particular date is essential, email us before ordering so we can share the information available at that time.

Check your address

Review the recipient name, street address, apartment or unit number, city, state or province, postal code, country, telephone number and email before payment. Contact [email protected] promptly if something is incorrect. We will check whether a correction is still possible, but a dispatched parcel may no longer be editable or reroutable.

Shipment updates

When tracking is available, it will be sent using the contact details associated with the order. Tracking scans are supplied by the carrier and may not appear immediately. If an update seems unusual, contact us with the order number so we can review the available shipment information.

Delivery concerns

If a parcel arrives damaged, contains the wrong item, appears incomplete or cannot be located after a delivery update, email us with the order number and a short explanation. Photographs of the product, outer packaging or delivery label may help us investigate when they are available.

Nothing on this page reduces any delivery right or remedy provided by applicable consumer law.